RETURNS & EXCHANGES POLICY
Our Return Promise
We want you to love your Freebird purchase. If you’re not completely satisfied, you may return eligible items within 30 days of delivery.
Eligibility Requirements
• Items must be unworn, unwashed and in original condition
• Original tags must be attached
• Proof of purchase required
• Final sale items cannot be returned
How to Initiate a Return
- Visit our online returns portal
- Enter your order number and email
- Select items for return
- Print your prepaid return label
Return Shipping
• U.S. returns: Free prepaid shipping label
• International returns: Customer pays return shipping
• We recommend using a trackable service
Processing Timeline
• Allow 3-5 business days for us to receive your return
• Refunds processed within 7-10 business days after inspection
• Original shipping fees are non-refundable
Exchanges
For size exchanges:
- Return original item using standard process
- Place a new order for desired size
• Exchange availability subject to current stock
Damaged/Defective Items
Contact us immediately if you receive:
• Items with manufacturing defects
• Wrong items shipped
• Damaged merchandise
We’ll provide a prepaid return label in these cases
Refund Method
• Credit will be issued to original payment method
• Allow 1-2 billing cycles for bank processing
• Store credit option available upon request
Special Circumstances
• Holiday returns extended until January 15
• Personalized items final sale
• Returns without authorization may be refused
Questions?
Visit our Help Center for additional assistance with your return.